Refund policy

Returns

We only accept returns if something went wrong on our end. If you've changed your mind about a colour or size, we're not able to accept a return for that.

What's covered

The item arrived damaged in transit
The item arrived defective
You received the wrong item

What's not covered

Change of mind (colour, sizing, or general preference)
Straps that have been worn or used, once delivered, for hygiene reasons — unless the item was defective or damaged on arrival

Reporting window

Let us know within 24 hours of delivery if your item arrived damaged or if you received the wrong item. For a manufacturing defect, let us know within 7 days of delivery. Please include clear photos (and video, if possible) showing the issue.

How it works

Message us on WhatsApp using the "WhatsApp us" button in the footer of this page, with your order number and photos, before sending anything back — we'll confirm the return and next steps. Returns sent without prior confirmation may be refused.

Refunds

Once we've approved your return, refunds are issued to your original payment method within 10 business days. For damaged, defective, or wrong items, we also cover the return shipping cost.